Shipping policy
At Viinterna, we aim to deliver your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how we process and ship orders.
Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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Once your order is processed, you will receive a confirmation email with tracking details.
During high-demand periods, processing times may be slightly longer.
Shipping Time
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Domestic Shipping (US/China):
Estimated delivery time is 4–8 business days after dispatch. -
International Shipping (if applicable):
Delivery times may vary depending on the destination and customs clearance.
Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Any additional charges such as customs duties, taxes, or import fees (for international orders) are the responsibility of the customer.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your order using the provided tracking link.
Shipping Address & Accuracy
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Please ensure that your shipping address and contact details are accurate at checkout.
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Viinterna is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Delays & Exceptions
While we strive to meet delivery timelines, Viinterna is not liable for delays caused by:
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Courier partner issues
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Natural disasters
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Government regulations or lockdowns
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Incorrect shipping information provided by the customer
Lost or Damaged Packages
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If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date).
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We will investigate the issue and assist you as per our resolution process.
Contact Us
If you have any questions regarding shipping, feel free to reach out to us:
Email: viinterna.store@viinterna.com